FAQS

 Tel: 09055513920
E-Mail:info@adunniorganics.com

 1, Obafemi Awolowo Way, Alausa Ikeja Lagos

 Nationwide shipping
on all orders.

 Online Support
from 9am to 5pm week days.

FaQs. General Information

What is natural soap?

Natural soap is made from a chemical reaction between water, lye (also known as sodium hydroxide), and fats and oils. These fats and oil are turned into soap and glycerin by a chemical process called Saponification. This process, when completed properly, leaves you with pure soap, glycerin, and residues from the natural ingredients in the individual recipe.

How should I care for my soap?

We cure our soaps for about 4-6 weeks before we sell them, so they are hard and mild enough to use. It is important to remember that natural soap contains no harsh chemicals or preservatives, so we recommend that you allow it to dry between uses – ideally by using a soap dish that allows excess water to drain or by standing the bar on its end so that air can circulate around it. Natural soap loves to breathe!

I have very sensitive skin, can I use your products?

By using natural ingredients we are able to produce beautifully mild products. Sometimes however, sensitive skin can be unpredictable, so we suggest you do a skin test – use a small amount of product on your skin and leave it for at least 24 hours. You will then be able to assess your sensitivity before using the product further. It is worth remembering that some people are allergic to natural products too.

Should I refrigerate my products?

Refrigerating some of our products will prolong shelf life. Products like the oils and butters can easily be refrigerated, but some of the oils may become thick or even solid when very cold. If this happens, simply place the container in warm water. Make sure to keep your natural products in a cool, dry place. Do not leave in a hot environment. Keep away from direct sunlight, heaters, and the inside of your vehicle during warm and sunny weather.

Do you accept returns?

Please contact us first if you are unhappy with your purchase. We will only accept returns for unused products in their original packaging (no broken seals). Once we receive the items back, you will be refunded, minus shipping and handling.

What I want is out of stock. How can I find out when it's available again?

We only make our products in small batches for quality purposes. Send us an email at info@adunniorganics.com if you can’t find what you are looking for – we will let you know as soon as we get it back in stock!

Can you customize my order?

Yes. We can make custom made gift baskets with a selection of your choice of any 5 items. (Minimum order is 6 baskets.

What's the difference between soap bars and shampoo bars?

The main differences between the soaps and shampoos are the amount of castor oil, the proportions of the base oils, the amount of extra oils, and the way in which we use the additives.

Why are your handmade beauty products better than commercial ones?

Adunni Organics handmade products are not harsh, petroleum-derived detergents or emulsions, but real soap and butters made with naturally occurring oils and fruits. Commercial products have harsh chemicals and preservatives like Sodium Lauryl Sulfate (SLS), Sodium Laureth Sulfate (SLES) and Parabens added to them which can be very drying to the skin, and also cause nasty allergic reactions like eczema, seborrhea and acne.

What is glycerin?

Glycerin is a highly moisturizing by product of saponification. It’s a humectant which means it draws moisture from the air to your skin so it leaves your skin soft and moisturized. Commercial soaps remove the glycerin and sell it separately and/or use glycerin in more profitable products like moisturizers.

Making contact

You can reach us round the clock by filling the form on our Contact Page. To reach us over the phone, please send text or whatsapp messages only.

Orders

Kindly help us keep costs down by placing your order online using our automated system whenever possible.

Payment

We accept Visa, Mastercard, Cash on Delivery, and Bank Transfer. Your card is charged at checkout so we cannot make changes once the order is placed.

Coupons/Discount Codes

Discounts apply ONLY to purchases above 2,500 Naira (before shipping). Coupon codes MUST be entered correctly at checkout. You should see the discount before you check out.

Additions/Cancellations

Please check your order carefully BEFORE you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order.

Disclaimer

Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

Please note that our products are not intended to be used to treat or cure any medical condition. Always seek advice from your physician for treatment of a medical condition.

Adunni Organics products are made using pure, natural and organic ingredients, but even these ingredients can sometimes cause allergic reactions to some individuals. For those with known allergies or sensitive skin, we list the ingredients in every product for your review. We always recommend a ‘patch test’ prior to using any of our products if you are unsure if the ingredients used will cause a reaction.

Discontinue use if skin or scalp feels irritated, blotchy or itchy after using. We will not be held responsible for allergic reactions to ingredients, or accept returns owing to allergic reactions to ingredients.

Please note, however, that the body scrubs may cause your skin to become slightly sensitive after use due to the exfoliation process. We only recommend using the body scrubs 1-2 times per week.

 As we try our best to not use any synthetic ingredients or dangerous preservatives we always recommend to keep the product in a cool dark environment,  away from direct sunlight and heat.

The best practice is to keep water out of our products, the soaps should be kept dry when not in use to prolong their life span. Do wash hands before touching the products or use a utensil to apply the product.

We recommend that our products be used within 6 months from date of purchase.

Ask a Question

We are always very happy to answer any questions you may have. Please take a look at the list of 'FAQs' first to see if the answers are already there; Otherwise, drop a line below, and we will get back to you ASAP!

25 PRODUCTS CREATED
2500 HAPPY CUSTOMERS
3 YEARS IN BUSINESS
0 CHEMICAL INGREDIENTS